REDUCE MISTAKES • IMPROVE OUTCOMES • AVOID CRISES •
Risk Management Using High Reliability Organizing
Definition: High Reliability Organization (HRO)
What is an HRO? Research by a variety of experts, including Karl Weick, Kathleen Sutcliffe, and Karleen Roberts amongst others has driven the evolution of our understanding over 3 decades. Here is a current definition to work from: A High Reliability Organization...
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The Trouble With Values
I believe wholeheartedly in values. I respect them as one of the core components of an organization's brand (ideology, values1) so much that they served as the basis of 8 years of consulting work at Brand Mother. Here's the thing about values. You spend a tremendous...
My Mixtape of Leadership
There are as many "Leadership Lessons" as there are leaders reading and writing leadership books. We all want to know what will make the difference for our organization. And many of us want to share our hard-won lessons,...
The Epitome of Innovation, Strategy, and Guts
When I think about how a group of smart, driven, and visionary people accomplished the impossible 49 years ago, I marvel at what they achieved with the nascent technologies they used (i.e. silcon chips). Sometimes it makes today's innovation seem pedestrian or at...
Managing Risk by
Growing Highly Reliable People, Processes, & Places
What We Bring
We work for and with firms looking to unleash a new competitive edge with HRO as a genuine, sustainable value. By working organizations through full change management effort, from strategy (external) to implementation (internal), we guide them to reinvent operational and performance management systems which leads to a holistic transformation by aligning operations to strategy. We establish, train, and lead collaborative leadership teams by bridging silos organization-wide.
HRO Expertise
Creating a culture that embrace High Reliability principles internally and externally, from the board room to the shop floor and across company’s contract management and supply chain processes.
Systems expertise
Optimize your systems by developing a clear strategy and using the right technical and operational philosophies including Design & Systems Thinking, Lean Six Sigma, Continuous Improvement, Root Cause Analysis, and Agile processes.
CUSTOMER EXPERIENCE
Deliver superior customer service through innovative service designs that supports customer acquisition and retention while enhancing productivity, cost management, and profitability.
STRATEGIC EXPERTISE
We understand and create strategies that open “blue ocean” markets, differentiate your brand from the competition, and energize your teams.
In today’s 100% Quality/100% On-Time-Delivery world, companies that live HRO principles THRIVE!
HIGH RELIABILITY ORGANIZATIONS ARE:
Pre-Occupied with Failure
RESISTANT TO SIMPLIFICATION
AWARE & SENSITIVE TO OPERATIONS
COMMITTED TO RESILIENCE
READY TO DEFER TO EXPERTS
You can use HRO principles to drive Your business. Let us show you how.
Differentiate from the crowd.
Build a culture.
Grow revenue.
Reduce costs.
Minimize risks.
Email Us Now.