wImage source: Wikipedia https://en.wikipedia.org/wiki/File:Boeing_737-8_MAX_N8704Q_rotated.jpg What is the cost of a High Reliability Organization losing its way? For the families of 346 airline passengers and crew on two separate flights, it is unmeasurable. For...
What is an HRO? Research by a variety of experts, including Karl Weick, Kathleen Sutcliffe, and Karleen Roberts amongst others has driven the evolution of our understanding over 3 decades. Here is a current definition to work from: A High Reliability Organization...
Pacific Gas and Electric (PG&E) has been in the news (1,2, 3) routinely over the last decade and not in a good way. This negative attention is due to several high-profile crises that have cost people their lives, their homes, and their communities… and run in the...
