High Reliability Organizing Theory (HROT) uses an operational framework for unifying and leading a team to understand and manage risk, and to consistently improve operations, in order to dependably deliver on their commitments. HROs employs 5 habits to identify weak...
What is an HRO? Research by a variety of experts, including Karl Weick, Kathleen Sutcliffe, and Karleen Roberts amongst others has driven the evolution of our understanding over 3 decades. Here is a current definition to work from: A High Reliability Organization...
Pacific Gas and Electric (PG&E) has been in the news (1,2, 3) routinely over the last decade and not in a good way. This negative attention is due to several high-profile crises that have cost people their lives, their homes, and their communities… and run in the...
I believe wholeheartedly in values. I respect them as one of the core components of an organization’s brand (ideology, values1) so much that they served as the basis of 8 years of consulting work at Brand Mother. Here’s the thing about values. You spend a...
There are as many “Leadership Lessons” as there are leaders reading and writing leadership books. We all want to know what will make the difference for our organization. And many of us want to share our hard-won lessons, helping the next leader to avoid...
